Holiday Exchange/Credit Policy

*HOLIDAY PURCHASES:  

Purchases from November 1- December 24th are eligible for a refund until January 13th, 2023.  We are only able to refund the ORIGINAL payment method.  Gifts are eligible for exchange or store credit.  *All SALE ITEMS are FINAL SALE and All PERSONAL PRODUCTS are FINAL SALE.

EXCHANGE /CREDIT POLICY:

We have a 30 day credit/exchange policy- effective the day your order is received.

  • Please contact us at finishing.touches@shaw.ca to initiate the return process.
  • Products must be in original condition with tags attached.
  • **ALL SALE ITEMS and all personal products (hair accessories, sunglasses, bath and body products and hats) are FINAL SALE, NO EXCEPTIONS 

EXCHANGE and STORE CREDIT POLICY for SHIPPED PRODUCTS:

(follow procedures above first)

  • shipping costs are at the expense of the customer
  • we recommend using tracked packages for returns- we are NOT responsible for items lost in transit
  • a gift card will be issued for your return once products are inspected and meet policy requirements
  • shipping charges are non refundable
  • exchanges may not always be available
  • in the event of an error, Finishing Touches will provide a refund

PRICE ADJUSTMENTS:

  • We will not offer any price adjustments.  Our sales are temporary and if the coupon code is not entered, price adjustments will not be provided.