Exchange/Credit Policy

HOLIDAY RETURN POLICY:

As of November 1st, all items purchased as Christmas gifts are eligible to be returned until January 5th, 2024 for a full refund and January 12th, 2024 for store credit- onto a gift card.  All refunds must go back onto the original payment method. If the original payment method is not present at the time of the return, store credit will be issued. 

**All Sale Items AND all personal products (hair accessories, sunglasses, bath and body products and hats) are FINAL SALE, NO EXCEPTIONS 

EXCHANGE /CREDIT POLICY:

We have a 30 day credit/exchange policy- effective the day your order is received.

  • Please contact us at finishing.touches@shaw.ca to initiate the return process.
  • Products must be in original condition with tags attached.
  • **ALL SALE ITEMS and all personal products (hair accessories, sunglasses, bath and body products and hats) are FINAL SALE, NO EXCEPTIONS 

EXCHANGE and STORE CREDIT POLICY for SHIPPED PRODUCTS:

(follow procedures above first)

  • shipping costs are at the expense of the customer
  • we recommend using tracked packages for returns- we are NOT responsible for items lost in transit
  • a gift card will be issued for your return once products are inspected and meet policy requirements
  • shipping charges are non refundable
  • exchanges may not always be available
  • in the event of an error, Finishing Touches will provide a refund

PRICE ADJUSTMENTS:

  • We will not offer any price adjustments.  Our sales are temporary and if the coupon code is not entered, price adjustments will not be provided.